FAQ ❘ Tree Village POP-UP SHOP

Payment

What payment is available?

・ Credit card, convenience store payment,Page payment, LINE Pay, PayPal, Paidy, Payco

* After ordering, Komoju will send an email regarding the convenience store payment. Please note that if you do not pay within 2 days, your order will be canceled.Also, emails regarding payment at convenience stores komoju.com It will be sent from.If the domain specified reception is set, please register "komoju.com" for the domain or the domain specification.

* If you use a convenience store payment, a payment fee of 190 yen including tax will be charged separately.

* Please inquire with your credit card company or payment service regarding the timing of the debit.

orde

Can I edit my order?

We do not accept cancellations and changes after ordering. Please understand in advance.

delivery

When will I receive the product?

The scheduled shipping date is listed on the product details page of each product. Please be sure to check before purchasing.

Inquiries regarding shipping time before the scheduled shipping date are not responded. Please note.

Regarding products that have already been soldDelivery schedulePlease confirm.

Can I change the delivery address and delivery method?

We do not accept cancellations and changes after ordering. Please understand in advance.

• * Please note that the order and shipping time will be different when purchasing order products.

How much is the shipping cost?

It depends on your order and delivery method. Please check the amount and the number of delivery days from the delivery method available at the time of order, and select it.

Where is the tracking number?

Please check the shipment start guide email or order confirmation page.

• * Registration and update of tracking information may take 1-2 business days on the delivery carrier tracking site. note that.