User Guide ❘ Tree Village POP-UP Shop

  • 1purchase

    After finding your favorite product in the shop, press the Add to Cart button to register in the shopping cart

    Add to Cart

    Products in the shopping cart are shipped together and delivered together. If you want to send it separately, please order separately.

    Check the contents of the shopping cart and press the "CHECK OUT" button to proceed to Orderer Information Registration.

    • ※ Shipping fee is not included for the price in the cart.
    • ※ Shipping fee is automatically calculated and presented after registering the delivery address.

    Check out

  • 2Orderer information registration

    Enter the orderer information (name, address, contact information) required for shipping the product.

    • ※ If you wish to deliver at DHL or Fedex, be sure to register information in English. If not English, shipping may not be possible.
    • ※ We will send an "Order confirmation E-mail" and "Payment Completion e-mail" to the e-mail address you entered. Please make sure that you have set your spam filtering or e-mail preferences so that you can receive "pop-up.tree-village.jp" and "support-user.com" e-mails. Please contact your cellular carriers or the manufacturer of your email software for more information about your contract details and settings.

  • 3Delivery method selection

    The product you ordered will be sent directly from Japan to your orderer. Shipping services and charges available based on the supplied destination address you registered with products in the cart are displayed. Please select your desired delivery method.

    • ※ Since the scheduled shipping start date is described on the detail page of each product, please check at the time of purchase.
    • ※ If you purchased different products of the scheduled shipping date at the same time, it will be shipped along with the latter product of the shipment time.
    • ※ We use different shipping services throughout the region of your orderer.
      We can not deliver products for some countries and areas, and can cancel your purchase.

  • 4Payment

    This SHOP can choose from multiple payment methods. Select and register your request from credit cards (VISA, MASTER, AMEX, JCB), PayPal, PayPay, LINE Pay, Alipay, Wechat Pay, Grab Pay and convenience store precautions. Please inquire with your credit card company or payment service regarding the timing of the debit.

    • ※ If you would like to register your billing address different from the destination address, you can register.
    • ※ It is possible to register payment information on the site. If you register, you will no longer need to register information again at the next order.

  • 5Cancellation, return / exchange

    After ordering, please note that we can not basically accept returns and cancellations for customer convenience. If you can contact the product arrival only 7 days after the initial defective product and damage will be contacted, you will be replaced with new products. In addition, we will pay for the return shipping costs due to initial defects and damage.

    • ※ The size of the description is basically flat, and some errors may occur.
    • ※ Depending on the monitor and display environment you are looking at, the actual product, color taste, texture, etc. may be visible.
  • FAQ